About us | VisExperience

Our history

Origins

VisExperience 24 S.L. was founded in 2019 in Barcelona, Spain by professionals with extensive experience in visa processing, logistics and consular services. Their goal was to make international travel easier.

From the very start we embraced technology as a growth driver and put customer care at the heart of our identity. Our headquarters remain on Avenida Roma in Barcelona, and our specialised team handles thousands of applications every year.

Growth & expansion

Over the years we have worked with travellers, airlines, tour operators and government agencies to design efficient, transparent processes. This has allowed us to expand our network of partners and operate in several countries while keeping an agile team.

Today our travel‑tech expertise allows us to support both individuals and governments with secure visa services, remote passport renewals and outsourced consular solutions. We remain committed to offering personalised, human service backed by technology.

Commitment to innovation

Artificial intelligence & automation

Technology is our best ally to improve the user experience. We develop proprietary tools based on artificial intelligence that provide real‑time information, automated assistance and reduced waiting times. Our digital platforms incorporate machine‑learning algorithms to verify documentation, manage virtual queues and optimise appointment allocation quickly and accurately.

Ethics & sustainability

We believe in responsible technology. We promote ethical practices and respect for data privacy and invest in sustainability across all our processes and service centres. Our internal policies follow industry best practices focusing on transparency, security and user respect.

Beyond technology, we invest in continuous training for our team so that every interaction with clients and authorities is professional and empathetic.

Our values

Excellence

We strive for the highest quality in every process and service we deliver. Excellence is our standard both in customer care and operational management.

Transparency

We provide clear and accessible information about requirements, timelines and costs. Our service model ensures users know every stage of the process.

Innovation

We constantly seek new solutions and technologies to improve international mobility. From biometrics to artificial intelligence, innovation is part of our DNA.

Empathy

We understand that every situation is unique. Our team is committed to providing compassionate, tailored assistance to each user.

Our team

Experienced experts

Our team is made up of visa specialists, biometric technicians, project managers and customer‑service professionals with years of experience. They bring deep knowledge of regulatory requirements and international protocols to every project.

Precision & dedication

We take pride in our meticulous attention to detail. From data capture to document review, our staff follow strict procedures to ensure accuracy, safety and confidentiality in every application.

Continuous training

We invest in continuous training to keep our team up to date with technological advances, regulatory changes and customer expectations. This learning culture keeps us agile and ready to serve both travellers and governments.

Proud to serve

We are proud of the role we play in connecting people and facilitating mobility. Every member of VisExperience shares a commitment to ethics, empathy and excellence that is reflected in the satisfaction of our clients.